# Why can't I launch Ed **URL:** \ **Category:** Nextworld Platform\ **Tags:** Ed\ **Created:** [May 1, 2025, 5:28am UTC](https://community.nextw.com/t/why-cant-i-launch-ed/237 "2025-05-01T05:28:40Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![roby](https://sea1.discourse-cdn.com/flex001/user_avatar/community.nextw.com/roby/32/144_2.png) [@roby](https://community.nextw.com/u/roby)\ **Post date:** [May 1, 2025, 5:28am UTC](https://community.nextw.com/t/why-cant-i-launch-ed/237/1 "2025-05-01T05:28:41Z")
I am unable to access the Ed icon to open the conversational interface in the system. ---
**Author:** ![michael.w](https://sea1.discourse-cdn.com/flex001/user_avatar/community.nextw.com/michael.w/32/184_2.png) [@michael.w](https://community.nextw.com/u/michael.w)\ **Post date:** [May 7, 2025, 2:43pm UTC](https://community.nextw.com/t/why-cant-i-launch-ed/237/2 "2025-05-07T14:43:48Z")
Below are conditions where Ed may not be visible to you: 1. API Key - You must have an **API key to OpenAI** set up in the system 2. Security - You must have the role **SYS - Chatbot User** assigned to your User or assigned as a child role to an existing role you have 3. **User Interface Configuration Profile** - Ed may be hidden in the environment that you are in ---
**Author:** ![david.lee](https://sea1.discourse-cdn.com/flex001/user_avatar/community.nextw.com/david.lee/32/331_2.png) [@david.lee](https://community.nextw.com/u/david.lee)\ **Post date:** [August 7, 2025, 5:28am UTC](https://community.nextw.com/t/why-cant-i-launch-ed/237/3 "2025-08-07T05:28:18Z")
When will Chatbot Ed support Copilot API keys? ---
**Author:** ![roby](https://sea1.discourse-cdn.com/flex001/user_avatar/community.nextw.com/roby/32/144_2.png) [@roby](https://community.nextw.com/u/roby)\ **Post date:** [August 7, 2025, 7:24am UTC](https://community.nextw.com/t/why-cant-i-launch-ed/237/4 "2025-08-07T07:24:02Z")
Can you clarify what you are asking? Are you asking when Ed will be capable of using an API Key hosted on Microsoft Azure or is your question when you will be able to invoke Ed’s capabilities from MS Copilot? Or something else entirely? ---
**Author:** ![david.lee](https://sea1.discourse-cdn.com/flex001/user_avatar/community.nextw.com/david.lee/32/331_2.png) [@david.lee](https://community.nextw.com/u/david.lee)\ **Post date:** [August 7, 2025, 2:30pm UTC](https://community.nextw.com/t/why-cant-i-launch-ed/237/5 "2025-08-07T14:30:41Z")
Today, you support openai API key so that partners can use Chatbot Ed to ask questions and get answers. My cloud provider is AWS and my company is strictly using Copilot, i.e. not ChatGpt; thus, can you provide support for Copilot API keys so that we can invoke Chatbot Ed’s capabilities?