External Connection Test from Connector Credentials Setup

No-Code Platform
1

Background
We recently experienced a scenario where a data sync was attempted via the Connector to an external End-Point. The sync failed, but the error logging provided was insufficient to identify the root cause.

Upon investigation, we discovered that the external server we were connecting to had gone down. The issue was only resolved after requesting a reboot from the third-party administrator.

Proposed Enhancement
Introduce a “Test Connection” action within the Connector Credentials Setup that allows users to verify connectivity to the external server directly. This action should return a clear status, such as:

  • Connection Successful

  • Connection Failed (with reason where possible)

Benefits

  • Provides immediate confirmation of server availability.

  • Reduces troubleshooting time when syncs fail silently.

  • Improves transparency for users by distinguishing between Connector-side issues and external server issues.

  • Minimises dependency on third-party investigations before ruling out connectivity problems.

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Did you look at error logs from data sync runs, or endpoint logs? If you did look at endpoint logs and nothing useful came up, then ignore the rest of my message.

While not directly what you’re asking for, we do have a way to provide the exact endpoint response you would see by hitting some sort of “Test Connection” action if you

  1. Select the “Log Requests” field (mark it as true) in your Connector Configuration Management record, then save
  2. Run any connector request (this can be triggering a data sync)
  3. Navigate to “Endpoint Log Inquiry” and locate the record corresponding to the connector request.

This gives you all the info we receive from the external system. If the system is fully down, we may only receive a HTTP status code from a 503 indicating the external system is unavailable.

2 Likes
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@jaco.theron - I am tracking this as idea for future consideration. Thanks for the input.

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Hi Jeremy, yes we have tried this and it works, thanks! Just thought the connection tester would be a nice touch.