I have an item I sell frequently. It’s a stock item. As I enter detail information or changes to the line, the price I entered keeps clearing every so often but not every time. Is there something I am doing to make this happen? It’s kind of frustrating, I’ll randomly get a price is required error and have to re-enter it
Hi @Aaron.C. Would you or someone on your team with the appropriate security permissions be able to navigate to the Base Module Settings application and locate your company’s record?
- If no record exists, please select the one where the Global field is marked as True.
- Once there, could you confirm whether the Use Customer Pricing setting is set to True or False?
I don’t think I have permission to that application. I’ll see if someone can get that information. Is there any way for me to know that setting might be one way or the other without direct access?
Thank you for checking! A system administrator or setup administrator should have access to the Base Module Settings application.
However, there is a way to know if that setting is True or False. When you enter your detail information for your stock item, does price automatically populate or do you need to manually enter a price?
I am manually entering the Price each time.
It sounds like our environment has that setting = True
Got it. Thank you for that information.
Regarding the price clearing: the system re-evaluates pricing whenever certain fields that can impact price are changed. These fields include:
- Item
- Unit of Measure
- Requested Quantity
- Organizational Unit
- Contract
- Ship To
- Ship Via
- Price Effective Date
- Promised Delivery Date
- Scheduled Pick Date
- Promised Ship Date
This ensures that you’re always getting the most up-to-date price for the item.
Based on your setup, it looks like you’re using advanced pricing features such as tiered pricing and markups. However, since you’re manually entering a price each time, that suggests no pricing records are currently configured. Without a pricing record, the system can’t retrieve and re-default the price when a field changes - hence, the clearing behavior.
To resolve this, your administrator can navigate to the Pricing application and create a sales pricing record of type base for the relevant item. Once that’s in place, the system will default the correct price even when those fields are modified.
Thanks @lauren, I’ll see if that can be set up. Seems like it will save me a lot of headache