Is there any way to change the timeout length for the MEP portal.
Hi @skrishnan,
I spoke with a colleague about this request and found that the MEP ‘..\MEPWeb\web.config’ file has a few parameters for different timeouts. The primary attribute relating to your request would be the sessionState timeout. This timeout value is defined in minutes and affects how long a platform page can remain idle, with no activity.
Additionally, we have the WaitScreenTimeout (also in minutes), which is a little different. Instead of it being based off any activity on screen, it is based on communicating back to the server itself. For example if you are creating a user, or you are editing an application. If you are just sitting on the users page or if you are just dragging the objects around the canvas these types of interactions are not requiring any communication with the server. If you wait long enough and then try and save something this is when this timeout could block you from saving those changes.
Some other timeout settings are in IIS and have to do with the Application Pool. The session in the Platform when you login via the browser is tied directly to the Application Pool. If you restart that application pool then your session will be removed and will be need to be re-established.
Idle Time-Out and Regular Time Interval (under Recycling) are values that could impact your session (both in minutes), in some cases you might change the Regular Time Interval to 0 and then set Specific Times if you don’t want it to recycle during business hours. The default of 1740 is ~28 hours so it will vary from day to day if you leave it untouched. To be clear this only impacts your session in the browser, this would have no impact on any PC or Android/iOS Mobile Client sessions.
After changing any of these settings, IIS would need to be restarted. This should only impact any users logged into the browser.
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