Order Fulfillment Process

Business Applications Inventory
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What are the steps in the order fulfillment process?

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@tom.willett the order fulfillment process is quite complex and can follow many flows and start in many places. Is there a specific part of the process you would like more details on? Or a specific type of order you are seeking more information on?

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@tom.willett The order fulfillment process is a warehouse operation meant to source, allocate, pick, pack, and ship the goods to the receiving party. Sales Orders, In-Transit Transfer Orders, and Work Orders are currently supported as of 25.1. This process is mostly consistent across order types with some exceptions for certain order types. For example, standalone Work Orders cannot be shipped because the production output is meant to be used or stored internally.

Here is a list of the following actions you can do and where to find them:
  • Sent for picking via a Ready To Pick or Submit Pick Request form action on the specific order
  • Released for picking via the Pick Release Manager application or via Batch Pick Release application
  • Picked via the Pick List application
  • Shipped via the Shipments application
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@Aaron.C Jack outlined the different order types and steps for me but I’m wondering if you can go into a little more detail about how backorder scenarios are handled by sales orders.

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@tom.willett this related post contains some information on releasing backorders aka handling backordered quantities for Sales Orders.

Generally, a Sales Order will contain a backordered quantity if the Available Quantity for the Item in the Inventory Commitment Overview or Item Balances is not sufficient for the Requested Quantity of the given Item, Organizational Unit, Job or Lot. See Inventory Management for more on determining availability.

A backordered quantity will not be eligible for further fulfillment processing until more quantity becomes available or other Sales Orders containing the item are canceled or their commitments re-prioritized behind another. This can be done manually on the lower priority Sales Order by using the row action “Undo Commitments”.

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